Personalised items are non returnable unless faulty.
For non personalised items. To be eligible for a return due to change of mind within 14 days, your item must be undamaged and in the same condition that you received it. Please contact us within 14 days of purchase.
To be eligible for a return due to faults or if you have identified damage to our products, please use our “Contact Us” form within 14 days of purchase.
To complete your return, we require a receipt or proof of purchase.
If we require you to return the item to us, we will in most cases provide a refund and enough extra payment to cover postage fees if applicable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund.
If the return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 30 days of approval.
Contact us at enquiries@dandmgifts.co.uk
for questions related to refunds and returns.